Some situations that could cause your purchase to not show up as pending in your Shopping History:

https://socialgood.zendesk.com/hc/articles/16815246718617

Article on other reasons why your AliExpress purchase may not show up as pending:

https://socialgood.zendesk.com/hc/articles/16491155995289

However, if you are certain that you followed all instructions correctly and did not engage in any actions that could disqualify your purchase for SG, kindly furnish us with the following information and a screenshot of the missing purchase for all ordered items using this form (Zendesk form link).

The SocialGood Customer Support team will transmit your purchasing information to the partner stores for them to verify your purchases. Evidence of purchases made through SocialGood App should include:

• Country
• Store name
• Order ID inside the store
• Purchase date
• Purchase time and time zone
• Purchase currency
• Purchase amount
• Screenshot of purchase details (if available)

Upon confirmation from the partner stores, your missing purchase will be reflected as Pending within the app.
Please note that investigations by the partner store authorities typically take around 2 months. Unfortunately, if the partner store fails to recognize your purchase, SG will not be awarded. We appreciate your understanding in this matter.

While this customer service is initially launched for residents in the United States, we plan to expand globally. Updates regarding service availability for other regions will be communicated in due course. Thank you for your patience.