SocialGood App

Generic selectors
Exact matches only
Search in title
Search in content

Support for Missing purchase

blog hero support for missing purchase

Must-Watch Video for all SocialGood App Users and SocialGood (SG) Holders

Have you ever experienced not receiving SG (the purchase has not shown up) despite making purchases through the SocialGood App or partner store’s site? This issue typically arises when the partner store site fails to recognize that your purchase was made via the SocialGood App. Please note that it may take up to 7 days to reflect in the app after the initial purchase. And, there are various reasons why your purchase may not appear as pending in your Shopping History. Refer to the following articles for more details:

Some situations that could cause your purchase to not show up as pending in your Shopping History:

Article on other reasons why your AliExpress purchase may not show up as pending:

However, if you are certain that you followed all instructions correctly and did not engage in any actions that could disqualify your purchase for SG, kindly furnish us with the following information and a screenshot of the missing purchase for all ordered items using this form (Zendesk form link).

The SocialGood Customer Support team will transmit your purchasing information to the partner stores for them to verify your purchases. Evidence of purchases made through SocialGood App should include:

  • Country
  • Store name
  • Order ID inside the store
  • Purchase date
  • Purchase time and time zone
  • Purchase currency
  • Purchase amount
  • Screenshot of purchase details (if available)

Upon confirmation from the partner stores, your missing purchase will be reflected as Pending within the app.
Please note that investigations by the partner store authorities typically take around 2 months. Unfortunately, if the partner store fails to recognize your purchase, SG will not be awarded. We appreciate your understanding in this matter.

While this customer service is initially launched for residents in the United States, we plan to expand globally. Updates regarding service availability for other regions will be communicated in due course. Thank you for your patience.

Shopping SG Price Buyback
Disclaimer: The SocialGood (SG) token is a utility token. SG is not a security, just as real estate and gold are not securities. The description above does not refer to the nature of SG in any way. The appreciation/price increase of SG is not guaranteed. The Company is not responsible in any way for the fluctuation of the price of SG. The Company is not liable for any loss/damage/injury of customers in relation to SG. The description above is not intended to solicit investment. The description above is only for the purpose of providing general information for customers. The description above may change without prior notice and the Company is not responsible for the current description and for updating the description.
Share on facebook
Share on twitter
Share on linkedin
Share on reddit
Share on telegram
Share on email